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Frequently Asked Questions

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How does FRC's Wholesale program work?

Our wholesale program delivers the freshest coffee, tea, and botanical products nationwide, ensuring quality and consistency with every order. Approved wholesale customers gain access to a user-friendly ordering portal, offering a customized pricing structure based on purchase volume. With a seamless reordering process, stocking up on high-quality coffee and tea has never been easier—saving you time and effort.

What are the volume requirements for wholesale orders?

To qualify for our bulk wholesale discount, customers must purchase a minimum of 30 lbs. of coffee or tea per month or at least 20 lbs. of botanicals.

When was my coffee roasted?

At Fresh Roasted Coffee, we roast your coffee fresh to order! Orders placed before 12 PM (Sunday-Thursday) are roasted the same day, while orders placed after 12 PM are roasted the next day.

Where can I find my coffee’s roast date?

Your coffee’s roast date is printed on a white sticker located at the bottom of the bag or box.

How do I read the roast date?

We use the Julian Calendar system, which represents the numerical day of the year. Check out our interactive chart to determine your roast date(s).

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How do I log in to my wholesale account?

To place a wholesale order, visit wholesale.freshroastedcoffee.com and log in using your wholesale credentials. The wholesale portal is separate from our retail site to keep your ordering experience as simplified as possible.

How does shipping work?

All orders over $100 receive Free Standard Ground Shipping within the contiguous US. Orders shipping outside the US have a weight-based fee applied. We do not currently offer international shipping options. If you require international shipping, please consider utilizing a US-based freight forwarder.

Do you offer equipment sales and training?

No. For information about using roasting, grinding, or brewing equipment, please consult the manufacturer.

I am an Amazon re-seller. Am I eligible for a wholesale account?

No. We do not allow the resale of branded Fresh Roasted Coffee, Positively Tea, or Positively Botanicals products on online marketplaces like Amazon, Ebay, Walmart, or Wish. However, we do offer a generous affiliate program for those interested in commissioned sales from your website, blog, etc. Please apply on cj.com

I would like to request samples; how can I do that?

Samples are available exclusively for approved wholesale customers. To request a sample, please email wholesale@freshroastedcoffee.com. Please note that not all products are available for sampling.

Do you offer private label options?

Yes! Private label options are available and determined by order volume. For more details, please visit our Private Label page.