ACCOUNT

From the homepage click the 'ACCOUNT' link in the top navigation. Below the login form, click the 'Forgot your password?' link beside the LOGIN button. Enter the email you used to create your account and click 'Reset'. Follow the prompts in the email sent to your inbox to reset your password.

If you are unable to log into your account or reset your password, please contact us by phone (570) 743-9228 during normal business hours or email info@freshroastedcoffee.com

On September 12, 2017 Fresh Roasted Coffee LLC. migrated shopping cart services and for your added security we require that all customer accounts to be reactivated. We will send you an account re-activation email that will allow you to reset your password.

Please note, all of your prior order information will be saved as well as your name, email and rewards points.

If you are unable to contact us due to weekend/holiday hours, please feel free to checkout as a 'Guest'. We will honor all 'Fresh Points' collected during a guest transaction and will add them to your account as soon as we are able.

If you would like your account removed from our website, please contact us by email at info@freshroastedcoffee.com or call 570-743-9228 during our normal business hours M-F 8:00 am - 4:30 pm.


FRESH REWARDS

If you have a store account, you will accrue Fresh Points by placing orders, referring friends, reviewing products, engaging on social media, birthdays and more.

To redeem Fresh Rewards you must first accrue enough Fresh Points to unlock a reward. You can check on the quantity of your Fresh Points by logging into your account and clicking the FRESH POINTS + icon at the bottom lefthand side of the site. 

Once you have unlocked a reward, the option to 'REDEEM' that reward will be shown to the right of the coupon in the FRESH POINTS + pop-up window. Click 'REDEEM' if you'd like to use a Fresh Reward. This will generate a unique code that can be applied at checkout. Or wait to accumulate enough points to unlock your next reward! 

Fresh Rewards are only valid for online purchases made on freshroastedcoffee.com and cannot be used in conjunction with other offers. Wholesale customers will not accrue rewards points for their purchases. Rewards usage and restrictions are subject to our Terms & Conditions.


ORDERS

Find the items you want to purchase, select the size, quantity and any other required specifications, then click the 'ADD TO CART' button.

When you're are ready to check out, click the shopping bag icon on the top right corner of your screen. Once you are on your designated 'Cart' page select 'CHECKOUT' or 'PAYPAL' depending on your preferred payment preference.

Add in all of the appropriate information and apply discount code if necessary.

To see and manage the contents of your shopping cart, select the shopping bag icon at the top right hand of the page.            

  shopping-cart-icon

If you'd like to purchases larger quantities of an item, you may call our Customer Service Team at 570-743-9228 or email your inquiry to info@freshroastedcoffee.com.

We also suggest signing up for our Wholesale program to receive exclusive discounts and savings.

Credit Cards: Visa, MasterCard, American Express, Discover

Amazon Checkout

Paypal

FRC eGift Cards

To opt-in to shopify pay, on your mobile device, simply click "save my information" and enter your mobile phone number.


How It Works:

During mobile checkout (after you've opted into Shopify Pay) start typing in your email address and checkout like your normally would. If Shopify recognizes your email address, you will automatically recieve a text message with a code to authorize the purchase. Enter your authorization code from the text message and complete your purchase.


Shopify powers over 500,000 online stores and is a trusted commerce provider. For future transactions only your shipping details and payment infomration are stored and encrypted on Shopify's PCI Compliant servers.


Who Has Access to My Information?

No merchant has acessess to specific payment information. Once you verify your identity, the information moves from the PCI compliant servers directly to the payment network to complete the transaction.


How Do I Opt Out?

You can opt out of Shopify Pay's accelerated checkout feature at any time. When you opt out, all of your saved information will be deleted. To opt out go to this link https://pay.shopify.com/ and fill out the form at the bottom of the page.

To apply a special offer or discount to your order, enter the discount code into the discount box during checkout. After the code is entered and applied by selecting the 'Apply' button, all purchase price adjustments will be reflected in the 'Total'.

If you have difficulty entering the discount code or the code does not apply the proper discount, please contact us at info@freshroastedcoffee.com.

Please note that some discount codes have usage restrictions including but not limited to: expiration dates, per customer usage restrictions, order minimums, item restrictions, bundle restrictions, and program qualifications.

You will be charged tax depending on an item(s) and its designated shipping address. We apply sales tax as required by state law per shipping destination and corresponding product selection.

Absolutely! Our FRC eGift Cards are sent in the form of a personalized code that will be emailed to the recipient of your choice. Shop our exclusive collection of eGift Cards.

 

SHIPPING

Orders are shipped from our roasting facility Monday - Friday, excluding legal holidays.

Fresh Roasted Coffee makes every effort to roast, package and ship your order within 24 hours. We utilize various carriers to provide you the best and most expedited shipping available.

Each time you place an order through our site, you will receive an email notifying you of the status of your order.

shipment confirmation email will be sent to the email associated with your account/order and will include a link to track the progress of your shipment.

You may also log into your store account and select an order from your 'Order History' to view tracking information for that order.

Unfortunately, we do NOT offer the option to send one order to more than one shipping address.

You will need to place separate orders if you wish to ship an item(s) to multiple addresses.

Currently, Fresh Roasted Coffee only ships to addresses in the United States, APO/FPO, and certain U.S. Territories.

COFFEE

WHEN WAS MY COFFEE ROASTED?

julian date pictureAt Fresh Roasted Coffee, we ensure your coffee is always roasted per order! Your coffee roast date is on any package you receive from us and is located on a white sticker at the bottom of any bag or box.

We use the Julian Calendar system for our coffee roast dates. This calendar represents the numerical day of the year, see chart below for numbers and associated roast dates. 

julian calendar

What Coffee Grind Do I Need?

At a fine grind, coffee should be soft to the touch – slightly finer than granulated sugar.

espressoEspresso: Great espresso requires skill, patience and quality equipment. Without these things, and a proper grind, espresso can be thin and weak or over extracted and clog in the portafilter. The perfect grind is essential to reaching espresso nirvana; an intensely rich and creamy extraction with thick crema and well rounded flavor.
Grind: Fine/Very Fine

aeropressToddy Cold Brew: The Aeropress is a quick and efficient way to make flavorful, rich coffee with low acidity and bitterness. With specially designed micro-filter technology the Aeropress consistently provides some of the best coffee in just under 20 seconds.
Grind: Fine/Medium

At a medium grind, coffee should be gritty like sand with no considerably large pieces.

auto dripAuto Drip Pot: The Auto Drip style coffee maker is an efficient and hassle-free way to make a fresh pot. With the correct grind and water to coffee ratio, it IS possible to get a great cup of coffee using this method.
Grind: Medium

chemexChemex: The Chemex is an elegant brewing device that extracts only the purest, most flavorful coffee without any bitterness or sediment. Because of the incredible functionality and design, the Chemex, paired with Chemex Bonded Filters, create a pure coffee experience unlike any other.
Grind: Medium/Coarse

At a coarse grind, coffee is separated into large fragments similar to grained kosher salt.

French PressFrench Press: The French Press is a classic and easy way to prepare decadent and smooth coffee and can easily be converted to brew cold coffee. The coffee grounds and water are separated by a fine mesh plunger leaving only fresh brewed coffee after 5 short minutes.
Grind: Coarse

French PressToddy Cold Brew: The Toddy Cold Brew system is a simple and consistent way to extract a delicious and low-acid brew. Oils and fatty acids that would normally settle into hot coffee are eliminated leaving you with a perfectly balanced and smooth cup of iced coffee.
Grind: Coarse